Terms of Service
IllumiTech, LLC – Terms of Service
Last update: April 2025
SMS Terms & Conditions (Texting):
By contacting IllumiTech, LLC via text or by providing your phone number, you consent to receive text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to .
To participate, you must have a text messaging enabled mobile device with a text messaging plan. Not all mobile devices may be supported and text messaging may not be available in all areas. We and the supported mobile carriers are not liable for delayed or undelivered messages.
For information on data collection and to understand how we use the information you may provide to us, please review our privacy policy at https://illumitech.net/privacy-policy.
E-mail Communications:
From time to time, IllumiTech, LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, and / or other general communication.
If you would like to stop receiving marketing or promotional communications via email from IllumiTech, LLC you may opt out of such communications by replying “unsubscribe” to the corresponding email.
Terms and Conditions of Sale:
Buyer and Seller:
The Buyer is hereby referenced as the person or entity listed on the Invoice issued at time of purchase. The Seller is IllumiTech, LLC, a Michigan based Limited Liability Company.
Warranty Conditions:
The Seller shall not warranty or cover any loss or damage that may have occurred as a result of: misuse, neglect or improper operating environment including extreme heat or cold; repair or modification not done by a qualified repair technician that results in damage; power surges or other electrical damages including static electricity; liquid spills on any components; smoke; physical abuse including but not limited to, dropping or hitting; incompatibilities with another vendor’s hardware or software; software setup or configuration problems.
To obtain warranty service, Buyer shall notify Seller in person or in writing that warranty service is requested. In order to return merchandise for refund or repair or to obtain telephone technical support, a proof of purchase must be provided. Proof of purchase is an invoice from the Seller. All Seller warranty stickers must be appropriately affixed to obtain warranty service.
If Buyer desires to ship parts to the Seller, it is the Buyer’s responsibility to obtain a Return Merchandise Authorization (RMA) number prior to shipping. Merchandise should be shipped with adequate packaging and fully insured. Shipping costs are non- refundable.
Items left at the Seller’s location for any reason over thirty (30) days are considered abandoned and become the property of the Seller, for disposal or any other purpose deemed appropriate by the Seller.
Past Due Accounts and Warranty:
The Seller will add to the Buyer’s account a finance charge of 3% per month for every month the invoice is past due, dating back to the invoice date. The invoice date is the start of the warranty period. Any Buyer’s account deemed noncollectable by the Seller waives all warranty obligations of the Seller.
Parts and Components Warranty:
All new parts purchased from the Seller are covered by the manufactures repair or replacement warranty, which may vary from thirty (30) days to three (3) years, but is generally accepted to be one (1) year from the date of purchase. During the first 14 days, the Seller will provide a prompt replacement of any part that is found to be defective with the same or equivalent part. The manufactures warranty is the only warranty provided for products sold. After the initial fourteen (14) days from purchase, it is the Buyer’s responsibility to contact and work with the manufacture in obtaining warranty replacement.
Desktop and Laptop Warranty:
All new Desktop systems purchased from the Seller are covered for one (1) year for replacement parts and one (1) year for labor costs to return the system to its original intended condition. The Seller’s responsibility is limited to repair or replacement of hardware components inside the Desktop system’s case, and does not cover the operating system, Buyer’s additional software or any data loss. If a component part of a Desktop system is replaced or repaired by the manufacturer, the Seller will install the component at no additional charge. Seller’s parts and labor warranty does not include parts bought from other companies or not installed by the Seller. Monitors, mice, keyboards, printers, scanners, headsets, game controllers, VR headsets and other peripherals are not covered under this one (1) year warranty but are classified as “parts” and are covered under the appropriate manufacturers warranty. After the one (1) year labor warranty, the Seller will replace defective parts at the Seller’s standard labor rates.
Laptop computers purchased by the Buyer are covered by the manufacture’s warranty only and the Buyer should utilize the manufacturer’s warranty service (generally a website, electronic correspondence or 800-number) before contacting the Seller for warranty assistance.
For All New Systems and Parts:
All implied warranties, including but not limited to those of merchantability and fitness for the particular purpose, are hereby disclaimed and excluded herefrom. In no event shall the seller be liable for loss of use for any indirect, incidental or consequential damages, including but not limited to consequential damages for personal injuries. The forgoing limitation of liability shall apply whether any claim is based on principles of contract, warranty, negligence or other tort, breach of any statutory duty, principles on indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose of otherwise. Nothing shall be construed as the Seller adopting any manufacturer warranty.
Return, Exchange and Refund Policy:
1.) Parts designated as “Special Order” on the invoice are not returnable.
2.) All sales are final after seven (7) days with the exception of software (see item 6 below)
3.) A restocking fee will be charged on all returns. The restocking fee is 15% on all parts and 20% on Desktop systems and Laptops.
4.) Purchases made by check will be refunded after the Buyer’s check clears the Seller’s bank.
5.) Charges on labor, service, deposits, insurance and shipping are not refundable.
6.) All sales of software, including operating systems are final at the time of purchase. The seller does not permit returns, exchange or refunds of any kind on software purchases.
Changes to Policies and Documentation:
To allow for design improvements, the information in this document and on Illumitech.net is subject to change at any time, without notice. IllumiTech, LLC assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein. The date of the current revision of this document is posted at the top. Reproduction of this document or any portion thereof without written approval of IllumiTech, LLC is prohibited.
Contact Information:
Please contact us with any concerns. There are several ways to contact IllumiTech, LLC:
Phone: 517-888-7749
Mailing Address:
IllumiTech, LLC
PO Box 6423
Jackson, MI 49204
